There’s got to be a better way
I spent an evening in A&E last week.
As normal, they were busy, and the place was packed.
But it was the simple (or so I thought) act of paying for parking that caused the most frustration.
I had no cash (definitely not that I think I’m royalty 😉), so I had to pay using the telephone system in the pouring rain. I stood there for over 10 minutes, setting up my account while getting drenched. 🌧️
To pay, you have to use your phone’s keypad, and each key has three letters and one number to choose from. Plus, I had to stay near the parking machine to confirm my location, so there was no escaping the rain!
Finally I managed to pay for 2 hours parking.
However, I should have known that wasn’t going to be enough. Those two hours ticked away, so out I ventured, in the rain, to extend the ticket. 🕒
You’re not In the best of minds when visiting the emergency department, so I don’t know why they have to make it all so complicated.
They really didn’t think through the process, and they certainly can’t have tested it with real people. Perhaps I will have to point out this oversight!
I was only there for 3 and a half hours, which I think was pretty good. Some poor souls had been stuck there since lunchtime!