What great customer service.
I mentioned we’d had trouble with our roof. Rain was getting in and causing damp patches on the kitchen ceiling.
Well, all is mended now and the roofer also spotted a potential problem elsewhere.
After fixing the leadwork, he had a look around while on the roof.
He found 5 cracked tiles near one of the chimneys.
He said it looked like the damage had been caused by someone standing on them, and they had been like this for some while.
Although this was not a problem now, further wear and tear on the tiles could cause a leak in a different place! We had some spare tiles, so he replaced the cracked ones for us.
Thinking back, it probably happened when we had bird guards put on the chimney pots to stop the birds nesting in them. That was at least 10 years ago.
Getting the roof fixed hasn’t been plain sailing – we have had to wait months for the roofer to fit us in – but thanks to him we won’t have a nasty surprise in the future, and a big bill.
This is something I do when working with a client. Looking at all areas of their marketing and advertising and flagging up issues they may not be aware of.