What a nightmare!
Grocery shopping time.
As we have puppy school on a Saturday, the supermarket run is now on a Thursday evening.
I use the smart shop facility, to keep an eye on the cost, and make sure all those lovely offers go through 😉.
Having added everything on my list, I headed to the checkout.
The smart shop has 4 checkouts, and this is usually a simple process.
Not last Friday!
Only 1 of the checkouts was working. The reason – they were having trouble replacing the receipt roll in the others!
There was a lady at the checkout, with 2 more waiting.
Then to add to the fun, the lady at the checkout triggered a check on her basket.
As Smart Shop is based on trust and honesty, every now and then the checkout will require a staff member to re scan a certain number of products to make sure all items have been scanned.
So we had to wait while this happened.
The next customer sailed through, but the one in front of me also got a basket check!
I finally made it to the machine and was soon on my way out the door, leaving a growing queue of frustrated people.
When something fails, like the tech here or a process in your business, it can be a pain. they make life so complicated and really throw the cat amongst the pigeons.
The answer in this case is simple, but when something bigger goes wrong, it can be difficult to know where to find the solution.
However, when it comes to your advertising and marketing legals, you know who to ask, don’t you!